AI receptionists are quickly becoming essential for high-volume physical therapy clinics. Between insurance questions, post-op follow-ups, new patient inquiries, and multi-location routing, front desks are under constant pressure.
Below is a OneChart-led comparison of the best AI receptionists for physical therapy, including specialized healthcare solutions and broader voice AI platforms.
1. OneChart AI Voice Agent (Purpose-built for Physical Therapy)
Best for: PT clinics that want healthcare-specific triage, scheduling, multilingual intake, and EMR integration.
OneChart is purpose-built for PT environments and supports Physical Therapy / Physio / Chiro / Sports Medicine workflows.
Why it stands out for PT:
Always-on coverage
- Handles after-hours and overflow calls
- 95%+ call answer rate even after hours
- Captures 100% of inbound requests instead of sending callers to voicemail
Real-time scheduling
- Books directly into your scheduling system
- Routes by provider, location, specialty, and appointment type
PT-specific call tagging
Clinics can configure tags like:
- Post-Surgical Patient
- Workers Comp
- Sports Injury
- Acute Flare
- Insurance Pre-Auth Needed
Structured intake instead of messy voicemails
- Automatic transcripts
- Structured summaries
- Topic tagging (billing, scheduling, clinical)
Multilingual support
- English, Spanish, Mandarin, French
Revenue impact
- 500+ hours reclaimed annually
- $20,000+ recovered from missed opportunities
Integration with PT EMRs
- Integrates with Jane, WebPT, Empower PT and others via web extension or API
Clinical Safety
- Not a medical triage replacement
- Escalates urgent language via warm transfer
- Human-in-the-loop safety model
For PT clinics looking for AI that understands insurance, referral routing, post-op questions, and workers’ comp workflows, OneChart is the most vertically aligned option.
2. Dialbox
Best for: PT clinics that want AI front desk automation and 24/7 call handling.
Dialbox is an AI phone answering and virtual receptionist platform built to capture, triage, and manage patient calls. It focuses on inbound call automation, appointment booking, and urgent call prioritization rather than clinical documentation.
Strengths
- 24/7 AI call answering
- Urgent vs routine call triage
- Appointment scheduling integration
- After-hours symptom assessment
- New patient intake automation
Limitations for clinics
- Not an ambient documentation tool
- Does not replace EHR charting systems
- Focused on phone workflows, not in-visit clinical support
3. Sully
Best for: PT clinics that want AI front desk support plus built-in clinical AI tools.
Sully offers an AI “Receptionist” for appointment management, call answering, and insurance verification, alongside clinical tools like AI scribe and SOAP notes. It supports front desk workflows but is not purpose-built specifically for high-volume PT call environments.
Strengths
- AI call answering
- Appointment scheduling
- Insurance verification
- Online inquiry handling
- Integrated scribe + SOAP notes
Limitations for PT front desks
- Limited detail on complex referral & intake workflows
- Unclear capacity for peak-hour call surges
- Not exclusively specialized for PT-specific triage (eval vs follow-up vs post-op urgency)
4. MedReception AI
Best for: PT clinics that want an AI receptionist to answer, route, and book appointments 24/7 (including after-hours).
MedReception AI provides an AI medical receptionist (“Katie”) that answers calls fast, detects intent, routes by rules (provider/location/insurance/language), books visits, and generates call summaries – built to reduce missed calls and front desk overload.
Strengths
- 24/7 call answering + after-hours coverage
- Smart routing + scheduling in your system
- Voicemail transcription + prioritized queue
- Patient intake + questionnaires (add-ons)
- Referral follow-ups + rescheduling (add-ons)
- HIPAA-focused workflows + summaries portal
Limitations for PT front desks
- Not PT-specific out of the box (eval vs follow-up vs post-op nuance)
- Add-on model for full workflow coverage
- Unclear depth of PT EMR integrations (e.g., WebPT)
5. Lyngo AI
Best for: PT clinics (MSK & allied health) that want a specialty-focused AI receptionist integrated with Cliniko or Nookal.
Lyngo AI is an AI phone answering service built specifically for healthcare and allied health clinics. It answers, books, reschedules, and handles patient enquiries, with strong positioning in physiotherapy and MSK practices.
Strengths
- PT & allied-health focused
- Cliniko + Nookal integrations
- 24/7 answering or overflow-only mode
- Appointment booking, reschedules, cancellations
- Compliant positioning (GDPR, privacy act)
- Live handover option for nuanced calls
Limitations for PT front desks
- Primarily phone-focused (limited broader workflow automation)
- Depth of complex referral + insurance triage not fully detailed
- Less emphasis on multi-location enterprise routing logic
6. DeepCura
Best for: PT clinics that want an all-in-one clinical AI platform (scribe + billing + receptionist) in a single system.
DeepCura combines AI scribing, AI receptionist, AI billing, intake automation, and EHR integrations into one platform. The receptionist handles calls, scheduling, and routing, but the core strength is end-to-end clinical + revenue workflow automation.
Strengths
- AI scribe (50+ specialties)
- 24/7 AI receptionist with call triage
- Automated ICD-10/CPT + E&M coding
- Pre-visit intake + consent automation
- Fax reading + smart routing
- Native EHR integrations (Epic, athena, eCW, etc.)
- Stripe copay collection via phone
Limitations for PT front desks
- Not PT-specific out of the box
- Receptionist is part of a broader suite (not front-desk-only focused)
7. Phonely
Best for: PT clinics wanting a general AI answering service with 24/7 availability and basic scheduling automation.
Phonely is an AI-powered receptionist platform for medical practices that handles call answering, appointment scheduling, follow-ups, and payment processing. It focuses on improving response times and reducing missed calls rather than offering deep PT-specific workflow automation.
Strengths
- 24/7 AI call answering
- Appointment scheduling + reminders
- Automated follow-ups
- Payment processing support
- Call analytics dashboard
- Integrations with CRM/workflow tools
Limitations for PT front desks
- Not PT/MSK-specific
- Limited detail on insurance verification or complex plan-of-care scheduling
- May require customization for nuanced PT booking rules